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Returns

Last Updated: 1 August 2026

Thank you for shopping with Mine Look. This Returns Policy explains when a product may be returned, the condition in which it must be returned, and the procedure for submitting a return request.

This Returns Policy should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy, and Refund Policy.

Nothing in this Returns Policy limits any right or remedy available to a consumer under applicable law.

  1. RETURN REQUEST PERIOD

A return request should normally be submitted within 7 days from the date on which the order is delivered.

Return requests submitted after this period may be reviewed only where:

Submitting a return request within 7 days does not automatically mean that the return has been approved. Every request may be reviewed according to this Returns Policy.

  1. PRODUCTS ELIGIBLE FOR RETURN

A product may qualify for return where it is:

  1. CONDITION OF RETURNED PRODUCTS

Except for defective, damaged, expired, counterfeit, or incorrectly supplied products, a returned item must generally be:

Customers must not remove or alter:

  1. COSMETICS AND PERSONAL-CARE PRODUCTS

For hygiene and safety reasons, cosmetics, skincare, haircare, grooming, fragrance, and personal-care products are generally not returnable after they have been:

This restriction does not apply where the product was:

  1. CHANGE-OF-MIND RETURNS

Mine Look does not ordinarily accept returns merely because:

A discretionary change-of-mind return may be considered only where the product is completely unopened, unused, undamaged, and sealed.

Approval of a change-of-mind return is not guaranteed.

Where such a return is approved, the customer may be responsible for applicable forward and return-shipping charges.

  1. ALLERGY OR INDIVIDUAL SENSITIVITY

Cosmetic and personal-care products may react differently for different individuals.

Customers should:

A product will not automatically qualify for return solely because:

However, Mine Look will review the matter where the reaction may have resulted from a product that was:

  1. PRODUCTS THAT CANNOT NORMALLY BE RETURNED

The following products are generally not returnable unless defective, damaged, expired, counterfeit, or incorrectly supplied:

  1. WRONG PRODUCT RECEIVED

Where a customer receives a product different from the product confirmed in the order, the customer should:

After verification, Mine Look may arrange collection and send the correct product, subject to availability.

Where replacement is unavailable, an eligible refund will be handled according to the Mine Look Refund Policy.

  1. DAMAGED, BROKEN, OR LEAKING PRODUCT

Where a product arrives damaged, broken, or leaking, the customer should:

After verification, Mine Look may approve:

Minor damage to an outer carton that does not affect the product, safety, seal, quantity, quality, or usability may not qualify for return.

  1. EXPIRED PRODUCT

Where a delivered product is already expired or past its use-before date, the customer should:

After verification, Mine Look will arrange an appropriate replacement or eligible refund.

  1. MISSING ITEM

Where one or more items are missing from a package, the customer should:

After verification, Mine Look may:

A genuine claim will not be rejected solely because an unboxing video is unavailable where other reliable evidence establishes the issue.

  1. HOW TO REQUEST A RETURN

To request a return, contact Mine Look and provide:

Return Contact Details:

Email: support@minelook.com

Phone: +91 87008 92747

Customers must not send a product back without first receiving return instructions or approval from Mine Look.

Sending a product without approval does not guarantee that the return will be accepted or that shipping charges will be reimbursed.

  1. RETURN APPROVAL

Submitting a return request does not automatically mean that the return has been approved.

Mine Look may review:

Mine Look will communicate whether the request:

  1. RETURN PICKUP

Where available, an approved return may be collected through Shiprocket or another authorised courier partner.

The customer must:

Pickup availability depends on:

A pickup attempt may fail where the customer is unavailable, the product is not packed, or the product presented does not match the approved return.

  1. SELF-SHIPPING

Where reverse pickup is unavailable, Mine Look may ask the customer to ship the approved return to the specified return address.

Customers must not self-ship a product until written return instructions have been provided.

Where the return is due to an error attributable to Mine Look, reasonable approved shipping costs may be reimbursed after submission of a valid shipping receipt.

The customer should:

Mine Look is not responsible for a self-shipped return sent to an incorrect address or without tracking.

  1. RETURN SHIPPING CHARGES

Mine Look will ordinarily bear approved return-shipping costs where the product is:

For an exceptionally approved change-of-mind return, the customer may be responsible for:

Shipping charges will be handled subject to applicable law and the circumstances of the return.

  1. INSPECTION OF RETURNED PRODUCT

Returned products may be inspected after receipt.

The inspection may verify:

Where the returned product does not match the approved claim, Mine Look may reject the return, except where applicable law requires another remedy.

Mine Look may contact the customer where further information or clarification is required.

  1. REPLACEMENT

Approved replacements are subject to stock availability.

Where the same product is unavailable, the customer may be offered:

A customer will not be required to accept store credit or an alternative product instead of an otherwise eligible monetary refund.

Replacement dispatch time may depend on:

  1. REFUNDS AFTER RETURN

Where a refund is approved after return and inspection, it will be processed according to the Mine Look Refund Policy.

Refunds will normally be made through:

The time required for the refunded amount to appear may depend on the customer’s:

Return approval and refund approval may be separate stages.

  1. REFUSED AND UNDELIVERED ORDERS

A package returned because the customer:

may be subject to reasonable forward and return-shipping charges where legally permitted.

This does not affect a customer’s right to refuse a visibly damaged, materially tampered, leaking, or incorrect package.

  1. FRAUDULENT OR ABUSIVE RETURNS

Mine Look may investigate and reject a return involving:

Mine Look may restrict future Cash on Delivery, account access, or return facilities where fraud or repeated abuse is reasonably established.

This does not affect a customer’s right to submit a genuine complaint or exercise a remedy available under applicable law.

  1. CANCELLATION BEFORE DISPATCH

A customer may request cancellation before the order has been packed or dispatched.

Once an order has been shipped, cancellation may not be possible. The Shipping Policy, Returns Policy, or Refund Policy will then apply.

Submission of a cancellation request does not guarantee cancellation. Mine Look will confirm whether the request has been accepted.

  1. CHANGES TO THIS RETURNS POLICY

Mine Look may update this Returns Policy to reflect changes in:

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not remove rights already accrued under an accepted order.

  1. CONTACT AND GRIEVANCE REDRESSAL

For questions or complaints relating to returns, replacements, damaged products, expired products, incorrect products, or missing items, contact:

Business Name: Mine Look

Legal Entity/Proprietor Name: Sunil Bagdi

Customer Support Email: support@minelook.com

Customer Support Phone: +91 87008 92747

Grievance Officer: Sunil Bagdi

Grievance Email: support@minelook.com

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

When contacting us, please include:

Mine Look will acknowledge and address grievances within the period required under applicable law.

  1. CONSUMER GRIEVANCE RIGHTS

Customers may first contact Mine Look’s customer-support team or Grievance Officer for resolution.

Nothing in this Returns Policy prevents a consumer from approaching: