Privacy Policy

Last Updated: 1 August 2026

WHO WE ARE

Mine Look operates the website https://minelook.com and provides cosmetics, skincare, haircare, grooming, fragrance, gift set and related products.

For questions regarding this Privacy Policy or the handling of your personal data, please contact us using the details provided at the end of this policy.

INFORMATION WE COLLECT

We may collect the following information when you visit our website, create an account, place an order, contact us or use our services:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Account login and password-related information
• Products ordered, quantity, order value and order history
• Payment status, payment method and transaction reference
• IP address, browser, device and website activity information
• Reviews, messages, complaints and customer-support communications
• Any other information you voluntarily provide to us

HOW WE USE YOUR INFORMATION

We may use your information to:

• Create and manage your customer account
• Process, confirm and deliver your orders
• Collect and verify payments
• Send invoices, order confirmations and delivery updates
• Communicate regarding cancellations, refunds and returns
• Prevent fraud, misuse and unauthorised transactions
• Provide customer service and resolve complaints
• Improve our website, products and services
• Maintain accounting, tax, security and legal records
• Send promotional communication where you have provided consent
• Comply with applicable laws and lawful government requests

PAYMENTS

Online payments may be processed through Razorpay or another payment service provider displayed during checkout.

Payment service providers may collect and process payment-related information according to their own privacy policies and legal obligations. Mine Look may receive payment status, transaction reference and other information required to process your order.

We do not intentionally request customers to send card PINs, UPI PINs, OTPs or banking passwords through email, phone, WhatsApp or website messages.

SHIPPING AND DELIVERY

To deliver your order, we may share necessary information such as your name, mobile number, delivery address, order details and delivery instructions with:

• Shiprocket
• Courier and logistics companies
• Warehousing and fulfilment partners
• Delivery personnel
• Other service providers required to complete your delivery

These parties may use the information only for order fulfilment, delivery, tracking, verification and related support.

EMAILS AND COMMUNICATION

We may use email and communication service providers, including Google services, to send:

• Order confirmation emails
• Payment notifications
• Shipping and delivery updates
• Password reset links
• Account notifications
• Customer-support responses
• Promotional messages where permitted

You may unsubscribe from promotional emails, but essential transactional emails relating to your orders or account may still be sent.

COOKIES

Our website may use cookies and similar technologies for:

• Shopping cart functionality
• Checkout processing
• Account login
• Remembering customer preferences
• Website security
• Fraud prevention
• Performance and analytics
• Marketing, where consent is required

You may control cookies through your browser settings. Disabling essential cookies may prevent parts of the website, cart or checkout from working correctly.

PRODUCT REVIEWS AND COMMENTS

When you submit a product review, comment or other public content, we may collect the information entered in the form, along with technical information used for security and spam prevention.

Your review name, rating and review content may be displayed publicly after moderation. Do not include sensitive personal information in public reviews.

WHO WE SHARE YOUR INFORMATION WITH

MARKETING COMMUNICATIONS

Where you voluntarily provide marketing consent, Mine Look may use your mobile number, WhatsApp number, or email address to send offers, product updates, promotional messages, and other marketing communications.

Marketing consent is optional and is not required to place an order, submit a customer-support enquiry, or use our website.

You may withdraw your marketing consent at any time by contacting Mine Look through the Contact Us page, WhatsApp, or email. After receiving your opt-out request, we will stop using your contact details for promotional communications, subject to any processing required by law or for existing orders and customer-service requests.

We may share information only where reasonably necessary with:

• Payment gateways such as Razorpay
• Shipping and courier partners such as Shiprocket
• Website hosting, WordPress and WooCommerce service providers
• Email and communication providers
• Accountants, auditors, legal advisers and professional consultants
• Fraud-prevention and security providers
• Government, regulatory or law-enforcement authorities where legally required
• A buyer, successor or reorganised entity in connection with a lawful business transfer

We do not sell customer personal data as a business product.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders
• Provide customer service
• Handle returns, refunds and disputes
• Maintain tax, accounting and transaction records
• Prevent fraud and misuse
• Comply with applicable legal obligations

Some information may remain in backups or legal records for a limited period even after an account or deletion request is processed.

DATA SECURITY

We use reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no online system or electronic transmission can be guaranteed to be completely secure. Customers are responsible for keeping their account password and OTPs confidential.

YOUR RIGHTS

Subject to applicable law, you may request:

• Information about the personal data processed by us
• Correction or updating of inaccurate information
• Deletion of personal data that is no longer required
• Withdrawal of consent for optional processing
• Closure of your customer account
• Grievance redressal regarding the use of your personal data
• Nomination of another person to exercise applicable rights in permitted circumstances

We may need to verify your identity before processing a request. Certain information may be retained where required for legal, tax, security, fraud-prevention or dispute-resolution purposes.

CHILDREN

The website is intended to be used by adults. Persons under 18 years of age should use the website only with the involvement and permission of a parent or legal guardian.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, legal obligations or business practices change.

The latest version will be published on this page with a revised “Last Updated” date.

CONTACT AND GRIEVANCE REDRESSAL

Business Name: Mine Look

Legal Entity/Proprietor Name: Sunil Bagdi

Grievance Officer: Sunil Bagdi

Email: support@minelook.com

Phone: +91 87008 92747

Business Address:
P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

Customers may contact us regarding privacy, accounts, payments, delivery, returns, refunds, or complaints. We will respond within the period required under applicable law.