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FAQs

FREQUENTLY ASKED QUESTIONS

Last Updated: 1 August 2026

This page provides answers to common questions about Mine Look products, orders, payments, shipping, returns, refunds, customer accounts, privacy, and customer support.

  1. WHAT IS MINE LOOK?

Mine Look is a cosmetics, skincare, haircare, fragrance, grooming, and personal-care brand and online store.

Official Website:
https://minelook.com

  1. HOW CAN I PLACE AN ORDER?

To place an order on the Mine Look website:

After your order has been placed successfully, an order-confirmation email may be sent to your registered email address.

  1. DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No. You may place an order without creating an account where guest checkout is available.

Creating an account may help you:

  1. WHICH PAYMENT METHODS ARE AVAILABLE?

Available payment methods may include:

The payment methods available for a particular order will be displayed on the checkout page.

  1. ARE ONLINE PAYMENTS SECURE?

Online payments may be processed through Razorpay or another authorised payment provider displayed during checkout.

Mine Look will never ask you to share:

Make payments only through the official Mine Look website or an authorised payment page displayed during checkout.

  1. WHAT SHOULD I DO IF MY PAYMENT WAS DEBITED BUT MY ORDER WAS NOT CONFIRMED?

First, check the transaction status in your bank account, UPI application, or payment application.

Some failed transactions may be automatically reversed by the bank or payment provider.

Where the payment was successful but the order was not confirmed, contact Mine Look and provide:

Please hide confidential banking information before sending any screenshot.

Never share your OTP, UPI PIN, card PIN, CVV, or banking password.

  1. WHAT SHOULD I DO IF I WAS CHARGED TWICE?

Where money has been debited more than once for the same order:

After verification, any duplicate or excess payment actually received by Mine Look will be refunded according to the Refund Policy.

  1. IS CASH ON DELIVERY AVAILABLE?

Cash on Delivery may be available for selected products, order values, and serviceable PIN codes.

A Cash on Delivery order may be verified through:

COD may be unavailable where:

Any applicable COD charge will be displayed during checkout.

  1. WHERE WILL I RECEIVE MY ORDER CONFIRMATION?

Your order confirmation may be sent to your registered email address.

Where you do not receive the email, check:

You may also check your order history through your Mine Look customer account.

  1. HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders are generally processed after:

Normal dispatch time:

1 to 3 business days

Orders placed on Sundays, public holidays, or after the processing cut-off may be processed on the next working day.

  1. HOW LONG DOES DELIVERY TAKE?

The estimated delivery time is generally:

3 to 7 business days after dispatch

Delivery time may vary depending on:

The estimated delivery date is not a guaranteed delivery date unless specifically confirmed in writing.

  1. HOW MUCH ARE THE SHIPPING CHARGES?

Shipping charges are calculated according to factors such as:

The applicable shipping charge will be displayed on the checkout page before the order is confirmed.

Mine Look currently offers free shipping on eligible orders with a product subtotal of ₹999 or more, where the free-shipping option is displayed during checkout.

The final shipping charge displayed and accepted during checkout will apply to the order.

  1. DO YOU DELIVER ACROSS INDIA?

Mine Look accepts orders for delivery within India, subject to courier serviceability.

Delivery may not be available to certain:

  1. DO YOU OFFER INTERNATIONAL SHIPPING?

Mine Look does not currently offer international shipping unless it is specifically displayed and accepted during checkout.

  1. WHICH COURIER COMPANY WILL DELIVER MY ORDER?

Orders may be shipped through:

The courier partner may be selected based on the delivery location, package dimensions, package weight, product type, and service availability.

  1. HOW CAN I TRACK MY ORDER?

After your order has been dispatched, tracking information may be provided through:

Tracking information may take several hours after dispatch to become active.

Use tracking information only through the official courier, Shiprocket, or another authorised tracking page.

  1. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?

An address-change request may be accepted only before the order has been packed or dispatched.

Once the order has been dispatched, an address change or courier rerouting cannot be guaranteed.

Additional courier charges or delivery delays may apply where rerouting is permitted.

  1. WHAT HAPPENS IF I PROVIDE AN INCORRECT ADDRESS?

An incomplete or incorrect address may cause:

Please verify your name, complete address, PIN code, landmark, and active mobile number before placing the order.

  1. CAN I CANCEL MY ORDER?

You may request cancellation before the order has been packed or shipped.

When requesting cancellation, please provide:

Submitting a request does not guarantee cancellation.

Once the order has been shipped, the Shipping Policy, Returns Policy, and Refund Policy will apply.

  1. WHICH PRODUCTS ARE ELIGIBLE FOR RETURN OR REPLACEMENT?

You may request a return or replacement where the product received is:

A return or replacement request should normally be submitted within 7 days of delivery.

  1. CAN OPENED COSMETIC PRODUCTS BE RETURNED?

For hygiene and safety reasons, opened, used, tested, applied, or unsealed cosmetic and personal-care products are generally not eligible for a change-of-mind return.

However, remedies may still be available where the product is:

  1. CAN I RETURN A PRODUCT IF I CHANGE MY MIND?

Mine Look does not ordinarily accept returns merely because:

A discretionary return may be considered only where the product is completely unopened, unused, sealed, undamaged, and suitable for safe resale.

Approval is not guaranteed, and applicable shipping charges may be deducted.

  1. CAN I RETURN A PRODUCT IF IT DOES NOT SUIT ME?

Cosmetic products may react differently depending on an individual’s:

A refund will not automatically be approved solely because the customer does not like the product’s fragrance, texture, colour, shade, finish, or suitability.

However, the matter may be reviewed where there is a reasonable concern that the product is:

  1. SHOULD I PERFORM A PATCH TEST?

Yes. Where appropriate, customers should perform a patch test before using a cosmetic or personal-care product for the first time.

Customers should also:

  1. WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?

Do not use the affected product.

Please:

After verification, Mine Look may approve a replacement, return, refund, or another appropriate remedy.

  1. WHAT SHOULD I DO IF I RECEIVE A LEAKING OR BROKEN PRODUCT?

Do not open or use the affected product.

Preserve the product, packaging, and shipping label and send clear photographs to customer support within 7 days of delivery.

Minor damage to an outer carton that does not affect the product, seal, safety, quantity, or usability may not qualify for a replacement or refund.

  1. WHAT SHOULD I DO IF I RECEIVE AN EXPIRED PRODUCT?

Do not open or use the product.

Please provide:

After verification, Mine Look may provide a replacement or eligible refund.

  1. WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

Where you receive a product different from the product ordered:

After verification, Mine Look may collect the incorrect product and arrange a replacement or eligible refund.

  1. WHAT SHOULD I DO IF AN ITEM IS MISSING?

Contact Mine Look within 7 days of delivery.

Please provide:

Preserve all packaging until the claim has been reviewed.

A genuine claim will not be rejected solely because an unboxing video is unavailable where other reliable evidence establishes the issue.

  1. IS AN UNBOXING VIDEO COMPULSORY?

An unboxing video is helpful for investigating:

However, a genuine claim will not automatically be rejected solely because an unboxing video is unavailable where photographs, packaging, courier information, or other reliable evidence establishes the issue.

  1. HOW DO I REQUEST A RETURN?

Contact Mine Look and provide:

Do not send a product back without receiving return instructions or approval from Mine Look.

  1. WILL MINE LOOK ARRANGE RETURN PICKUP?

Where available, an approved return may be collected through Shiprocket or another authorised courier partner.

Return-pickup availability depends on:

Where reverse pickup is unavailable, Mine Look may provide self-shipping instructions.

  1. WHO PAYS THE RETURN-SHIPPING CHARGES?

Mine Look will ordinarily bear reasonable approved return-shipping costs where the return results from:

For an exceptionally approved change-of-mind return, the customer may be responsible for forward and return-shipping charges.

  1. HOW LONG DOES A REFUND TAKE?

After a refund has been approved, Mine Look will normally initiate it within 7 business days.

Where a physical return or inspection is required, the refund may be initiated after the returned product is received, inspected, and approved.

After initiation, the customer’s bank, card issuer, UPI provider, wallet provider, or payment gateway may require additional time to credit the amount.

  1. HOW WILL I RECEIVE MY REFUND?

An approved refund will normally be issued to the original payment method.

Depending on the payment method, the refund may be processed through:

For a Cash on Delivery order, verified bank-account or UPI details may be required.

Never share your UPI PIN, OTP, card PIN, CVV, or banking password.

  1. DO I HAVE TO ACCEPT STORE CREDIT INSTEAD OF A REFUND?

No.

Where a monetary refund is available under Mine Look’s policies or applicable law, the customer will not be required to accept store credit instead.

Store credit or an alternative product will be offered only with the customer’s consent.

  1. WHAT HAPPENS IF I REFUSE DELIVERY?

Where a customer refuses delivery without a valid reason:

This does not affect a customer’s right to refuse a visibly damaged, materially tampered, leaking, or incorrect package.

  1. CAN I SUBMIT A PRODUCT REVIEW?

Yes. Customers may submit genuine product reviews and ratings.

A review must:

Reviews may be moderated according to applicable law and website requirements.

  1. WHAT SHOULD I DO IF I FORGET MY ACCOUNT PASSWORD?

Go to the My Account page and select the “Lost Password” or “Forgot Password” option.

A password-reset link may be sent to your registered email address.

Where the email is not received, check:

Never share your account password or password-reset link with another person.

  1. HOW CAN I STOP RECEIVING PROMOTIONAL COMMUNICATIONS?

You may unsubscribe using the option provided in a promotional email or contact Mine Look through customer support, email, WhatsApp, or the Contact Us page to withdraw your marketing consent.

Essential transactional communications relating to orders, payments, accounts, shipping, refunds, or delivery may still be sent where necessary..

  1. HOW IS MY PERSONAL INFORMATION USED?

Your personal information may be used for:

Please review the Mine Look Privacy Policy for more information.

  1. HOW CAN I REQUEST ACCOUNT OR PERSONAL-DATA DELETION?

To request:

contact:

Privacy Email:
minelook3@gmail.com

Privacy Phone:
+91 87008 92747

Mine Look may need to verify your identity before processing the request.

Certain information may be retained where required for legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

  1. DOES MINE LOOK SELL CUSTOMER PERSONAL DATA?

Mine Look does not intend to sell customer personal data as a commercial product.

Necessary information may be shared with authorised payment, courier, hosting, email, security, analytics, and service providers where reasonably required for:

Please review the Privacy Policy for complete information.

  1. WILL THE PRODUCT LOOK EXACTLY LIKE THE WEBSITE IMAGE?

Mine Look makes reasonable efforts to display product images accurately.

However, product packaging, design, colour, or appearance may vary slightly because of:

A minor visual difference that does not affect the product’s identity, quantity, safety, or usability may not qualify for return.

  1. IS PRODUCT INFORMATION ON THE WEBSITE MEDICAL ADVICE?

No.

Product information displayed on the website is provided for general informational purposes only.

It is not a substitute for professional medical advice, diagnosis, or treatment.

Customers should obtain suitable professional advice regarding allergies, medical conditions, pregnancy, medication, or serious skin or hair concerns.

  1. HOW CAN I CONTACT CUSTOMER SUPPORT?

Customer Support Email:
support@minelook.com

Customer Support Phone:
+91 87008 92747

WhatsApp:
+91 87008 92747

Support Hours:
Monday to Saturday — 10:00 AM to 7:00 PM (IST)

Messages received outside support hours may be reviewed on the next working day.

  1. WHERE CAN I SUBMIT A COMPLAINT OR GRIEVANCE?

“Mine Look will acknowledge receipt of a consumer grievance within 48 hours and will endeavour to redress it within one month from the date of receipt.”

Grievance Officer:
Sunil Bagdi

Designation:
Grievance Officer — Mine Look

Grievance Email:
support@minelook.com

Grievance Phone:
+91 87008 92747

Grievance Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

When submitting a grievance, please provide:

Mine Look will acknowledge and address grievances within the period required under applicable law.

  1. WHAT CAN I DO IF MY COMPLAINT IS NOT RESOLVED?

Please first contact Mine Look customer support and the Grievance Officer so that the matter can be reviewed.

Where necessary, a consumer may approach:

National Consumer Helpline:
1915

Nothing in these FAQs limits any right or remedy available to a consumer under applicable law.

  1. WHAT ARE MINE LOOK’S BUSINESS DETAILS?

Business/Brand Name:
Mine Look

Legal Entity/Proprietor Name:
Sunil Bagdi

Website:
https://minelook.com

Email:
support@minelook.com

Phone and WhatsApp:
+91 87008 92747

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

  1. IMPORTANT SECURITY WARNING

Mine Look will never ask you to share:

Make payments only through the official Mine Look website or an authorised payment page displayed during checkout.

Do not transfer money to an unknown bank account, QR code, mobile number, or payment link claiming to represent Mine Look without verifying it through our official contact details.