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Refund Policy

Last Updated: 1 August 2026

Thank you for shopping with Mine Look. This Refund Policy explains when an order may qualify for cancellation, replacement, return, or refund and describes the procedure for submitting and processing a refund request.

This Refund Policy should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy, and Returns Policy.

Nothing in this Refund Policy limits any right or remedy available to a consumer under applicable law.

  1. ORDER CANCELLATION

A customer may request cancellation before the order has been packed, dispatched, or handed over to the courier partner.

To request cancellation, contact Mine Look immediately and provide:

Submitting a cancellation request does not automatically guarantee cancellation.

Once an order has been packed, dispatched, or handed over to the courier partner, cancellation may not be possible. The Returns Policy and Shipping Policy may then apply.

Where an eligible prepaid order is successfully cancelled before dispatch, Mine Look will initiate a refund of the eligible amount.

Where Mine Look cancels an order because:

any eligible prepaid amount received by Mine Look will be refunded through the original payment method or another legally permitted method.

  1. PRODUCTS ELIGIBLE FOR REFUND OR REPLACEMENT

A customer may request a refund or replacement where the product received is:

The request should normally be submitted within 7 days from the date of delivery.

A request submitted within 7 days does not automatically mean that a refund or replacement has been approved. Every request may be reviewed according to this Refund Policy.

  1. EVIDENCE REQUIRED

To help Mine Look examine a refund, return, replacement, damage, or missing-item claim, the customer may be asked to provide:

An unboxing video may assist in investigating:

However, a genuine claim will not be rejected solely because an unboxing video is unavailable where photographs, courier records, packaging, product details, or other reliable evidence establishes the problem.

The customer should not discard the product, packaging, invoice, shipping label, or accessories until the claim has been reviewed.

  1. NON-RETURNABLE PRODUCTS

Because cosmetics, skincare, haircare, fragrances, grooming, and personal-care products involve hygiene and safety considerations, the following products are generally not returnable merely because of a change of mind:

This restriction does not apply where the product was:

  1. CHANGE-OF-MIND REFUNDS

Mine Look does not ordinarily provide a refund merely because:

A discretionary change-of-mind return may be considered only where the product is:

Approval is not guaranteed.

Where a discretionary return is approved, reasonable forward-shipping and return-shipping charges may be deducted from the refund after informing the customer.

  1. ALLERGIES, IRRITATION, AND PRODUCT SUITABILITY

Cosmetic and personal-care products may react differently for different individuals.

Customers should:

A product will not automatically qualify for refund solely because:

However, Mine Look will review the claim where the reaction may have resulted from a product that was:

  1. WRONG PRODUCT RECEIVED

Where a customer receives a product different from the product confirmed in the order, the customer should:

After verification, Mine Look may arrange:

Where replacement is unavailable, an eligible monetary refund may be provided.

A customer will not be required to accept store credit instead of an otherwise eligible monetary refund.

  1. MISSING PRODUCT

Where one or more products are missing from the delivered package, the customer should:

After verification, Mine Look may:

  1. DAMAGED, BROKEN, OR LEAKING PRODUCT

Where a product arrives damaged, broken, or leaking, the customer should:

After review and verification, Mine Look may approve:

Minor dents, marks, scratches, or damage to the outer carton that do not affect the product, quantity, seal, safety, quality, or usability may not qualify for a refund.

  1. EXPIRED PRODUCT

Where a delivered product is already expired or past its stated use-before date, the customer should:

After verification, Mine Look may provide:

A customer should not use an expired product.

  1. MATERIALLY TAMPERED PACKAGE

Where the outer package or product seal appears materially opened, damaged, resealed, or tampered with, the customer should:

The matter will be reviewed using the available courier records, photographs, package condition, and product details.

  1. RETURN PROCESS

Where a physical return is required, Mine Look will provide return instructions.

The customer must:

A refund may be delayed or rejected where:

This does not apply where applicable law requires another remedy.

  1. RETURN PICKUP

Where available, an approved return may be collected through Shiprocket or another authorised courier partner.

Return-pickup availability depends on:

The customer should:

Where reverse pickup is unavailable, Mine Look may provide self-shipping instructions.

  1. SELF-SHIPPING

Customers must not self-ship a product until written return instructions have been provided by Mine Look.

Where self-shipping is approved, the customer should:

Where the return results from an error attributable to Mine Look, reasonable approved return-shipping costs may be reimbursed after submission of a valid shipping receipt.

Mine Look is not responsible for an unauthorised return sent to an incorrect address or without tracking.

  1. RETURN SHIPPING CHARGES

Mine Look will ordinarily bear reasonable approved return-shipping costs or arrange reverse pickup where the return results from:

Where a discretionary return is exceptionally approved for another reason, the customer may be responsible for:

Any applicable deduction will be communicated to the customer.

  1. RETURN INSPECTION

Returned products may be inspected after receipt.

The inspection may verify:

Refund approval may be completed after the inspection, where inspection is reasonably required.

  1. REFUND METHOD

Approved refunds will normally be made through the original payment method.

Depending on the original payment method, refunds may be processed through:

Cash on Delivery refunds may require verified bank-account or UPI details.

The customer must never share:

Mine Look does not require these confidential credentials to process a refund.

  1. REFUND PROCESSING TIME

After a refund is approved, Mine Look will normally initiate the refund within 7 business days.

Where a physical return or inspection is required, the refund-processing period may begin after:

After refund initiation, the customer’s bank, card issuer, UPI provider, wallet provider, or payment gateway may require additional time to credit the amount.

The actual credit time may vary according to the payment provider’s processing system.

Mine Look may provide an available refund reference number or transaction details to assist the customer in tracing the refund.

  1. SHIPPING AND CASH ON DELIVERY CHARGES

Original shipping charges, Cash on Delivery charges, and return-shipping charges may be non-refundable where:

Shipping charges will ordinarily be refunded where the complete order is refunded because of:

Any deduction will be subject to applicable law and the circumstances of the order.

  1. PARTIAL REFUNDS

A partial refund may be issued where:

The amount of the partial refund may take into account:

  1. REPLACEMENTS

An approved replacement is subject to product and stock availability.

Where replacement stock is unavailable, Mine Look may offer:

A customer will not be required to accept store credit or an alternative product instead of an otherwise eligible monetary refund.

Replacement dispatch may occur after:

  1. REFUSED OR UNDELIVERED ORDERS

Where an order is returned because:

any eligible prepaid refund may be processed after deducting reasonable forward-shipping and return-shipping charges, where legally permitted.

This does not affect a customer’s right to refuse a visibly damaged, materially tampered, leaking, or incorrect package.

  1. DUPLICATE OR FAILED PAYMENT

Where money is debited more than once for the same order, or payment is debited but the order is not confirmed, the customer should:

After verification, any duplicate or excess amount actually received by Mine Look will be refunded.

Some failed-payment reversals may be processed automatically by the bank or payment gateway without the amount first being received by Mine Look.

  1. PROMOTIONAL DISCOUNTS AND COUPONS

Where a refund applies to an order purchased using a coupon, promotional discount, bundle offer, or free gift:

Any calculation will be communicated to the customer where necessary.

  1. FRAUDULENT OR ABUSIVE CLAIMS

Mine Look may investigate and reject a claim involving:

Mine Look may restrict future Cash on Delivery, account access, or refund facilities where fraud or repeated misuse is reasonably established.

This does not affect a customer’s right to raise a genuine complaint.

  1. REFUND STATUS

Customers may contact Mine Look to request an update regarding an approved or pending refund.

Please provide:

Customers should not share any confidential payment password, PIN, OTP, or CVV.

  1. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a bank or payment-gateway dispute, customers are encouraged to contact Mine Look so that the issue can be reviewed.

Mine Look may provide relevant:

Nothing in this section prevents a customer from exercising any lawful right available through their bank, payment provider, Consumer Commission, court, or regulator.

  1. CHANGES TO THIS REFUND POLICY

Mine Look may update this Refund Policy to reflect changes in:

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not remove rights already accrued under an accepted order.

  1. CONTACT FOR REFUNDS

For refund, return, replacement, cancellation, payment, or product-related support, contact:

Business Name: Mine Look

Legal Entity/Proprietor Name: Sunil Bagdi

Customer Support Email:support@minelook.com

Customer Support Phone: +91 87008 92747

Grievance Officer: Sunil Bagdi

Grievance Email: support@minelook.com

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

When contacting us, please provide:

Mine Look will acknowledge and address refund-related grievances within the period required under applicable law.

  1. CONSUMER GRIEVANCE RIGHTS

Customers may first contact Mine Look’s customer-support team or Grievance Officer for resolution.

Nothing in this Refund Policy prevents a customer from approaching: