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Shipping

Last Updated: 1 August 2026

Thank you for shopping with Mine Look. This Shipping Policy explains our delivery areas, order-processing times, shipping charges, estimated delivery timelines, tracking facilities, and the procedure for reporting delivery-related issues.

This Shipping Policy should be read together with our Terms and Conditions, Privacy Policy, Refund Policy, and Returns Policy.

Nothing in this Shipping Policy limits any right or remedy available to a consumer under applicable law.

  1. SHIPPING AREA

Mine Look currently accepts orders for delivery within India, subject to courier serviceability.

Delivery availability may depend on:

A delivery address may be rejected where the courier partner cannot provide service to the entered PIN code.

Mine Look does not guarantee delivery to every location in India. Serviceability will be determined based on the delivery address and courier availability at the time of checkout or dispatch.

  1. ORDER PROCESSING

Orders are normally processed after:

Normal dispatch time:

Orders are generally dispatched within 1 to 3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or after the daily processing cut-off may be processed on the next working day.

Dispatch may take longer where:

Customers will be informed where a significant delay is identified.

  1. DELIVERY ESTIMATE

The estimated delivery time after dispatch is generally 3 to 7 business days.

Delivery estimates are approximate and may vary depending on:

An estimated delivery date is not a guaranteed delivery date unless specifically confirmed in writing by Mine Look.

Delivery to remote or restricted locations may require additional time.

  1. SHIPPING CHARGES

Applicable shipping charges will be calculated according to:

The applicable shipping charge will be displayed on the checkout page before the customer places the order.

Free shipping is available on eligible orders with an order value of ₹999 or above. Any applicable conditions or exclusions will be displayed at checkout.

Mine Look currently offers free shipping on eligible orders with a product subtotal of ₹999 or more, where the free-shipping option is available and displayed during checkout.

Where an order does not qualify for free shipping, the courier or standard shipping charge displayed during checkout will apply.

Shipping charges may vary depending on:

The final shipping amount displayed and accepted during checkout will apply to the order.

Mine Look may introduce, modify, suspend, or withdraw free-shipping promotions or shipping discounts from time to time.

  1. CASH ON DELIVERY

Cash on Delivery may be available for selected products, order values, and serviceable PIN codes.

Mine Look may verify a Cash on Delivery order through:

Cash on Delivery may be unavailable where:

Any applicable COD charge will be displayed during checkout.

Customers should keep the exact payable amount ready at the time of delivery where cash payment is required.

Customers must not share their UPI PIN, card PIN, banking password, OTP, or other confidential payment credentials with Mine Look staff or delivery personnel.

  1. SHIPPING PARTNERS

Orders may be shipped through:

Necessary delivery information may be shared with these service providers, including:

Such information will be shared only to the extent reasonably necessary for processing, shipping, tracking, and delivering the order.

  1. ORDER TRACKING

After dispatch, available tracking information may be sent through:

Tracking information may take several hours after dispatch to become active.

Customers should use the tracking number only on the official courier website, Shiprocket tracking page, or another authorised tracking service.

Mine Look is not responsible for fraudulent websites or messages impersonating courier companies.

  1. CORRECT DELIVERY INFORMATION

Customers must provide accurate and complete delivery information, including:

Mine Look is not responsible for delay or non-delivery caused solely by incomplete, incorrect, misleading, or outdated information provided by the customer.

Customers should verify their delivery details before placing an order.

  1. CHANGE OF DELIVERY ADDRESS

An address-change request may be accepted only before the order has been packed or dispatched.

After dispatch, the delivery address may not be changed.

Where a courier partner permits address correction or re-routing:

Customers should contact Mine Look immediately after discovering an address error.

  1. DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts according to their operating procedures.

Customers should:

A package may be returned to Mine Look where delivery repeatedly fails.

  1. REFUSED DELIVERY

Where a customer refuses delivery without a valid reason:

This does not affect a customer’s right to refuse a visibly damaged, materially tampered, leaking, or incorrect package.

  1. OPEN-BOX DELIVERY

Open-box delivery is available only where specifically offered by the courier partner and displayed or communicated to the customer.

A customer should not demand that a sealed package be opened before payment unless open-box delivery has been officially authorised.

Where open-box delivery is unavailable, customers are advised to record a clear unboxing video after receiving the package, where reasonably possible.

The absence of an unboxing video will not automatically invalidate a genuine claim where other reliable evidence establishes the issue.

  1. PACKAGE INSPECTION

At the time of delivery, customers should inspect the outer package for:

Where serious damage or tampering is visible, the customer may:

  1. DAMAGED OR TAMPERED SHIPMENT

If a delivered package or product is damaged, leaking, broken, or materially tampered with, the customer should:

The matter will be reviewed according to the Returns Policy and Refund Policy.

A genuine claim will not be rejected solely because an unboxing video is unavailable where photographs, courier records, packaging, or other reliable evidence establish the problem.

  1. MISSING OR INCORRECT ITEMS

Where an item is missing or an incorrect product is delivered, the customer should:

After verification, Mine Look may arrange:

  1. DELAYED SHIPMENT

A shipment may be delayed due to circumstances including:

Where tracking has not updated for an unreasonable period, the customer should contact Mine Look so that an enquiry may be raised with the courier partner.

  1. LOST SHIPMENT

A shipment will not be treated as lost merely because tracking information has been delayed or temporarily unavailable.

Where the courier partner confirms that a prepaid shipment has been lost, Mine Look may provide:

The customer will not be charged again for an approved replacement arising from a confirmed courier loss.

  1. UNDELIVERED OR RETURN-TO-ORIGIN ORDERS

An order may be returned to origin where:

After the order is returned to Mine Look, we may:

  1. RE-SHIPPING

Where re-shipping is requested after failed delivery caused by incorrect customer details, customer unavailability, or unjustified refusal, the customer may be required to pay:

Re-shipping remains subject to:

  1. PARTIAL SHIPMENTS

Orders containing multiple products may occasionally be dispatched in separate packages.

The customer may therefore receive:

No additional shipping charge will be collected unless it was clearly disclosed and accepted during checkout.

  1. ORDER CANCELLATION BEFORE DISPATCH

A customer may request cancellation before the order has been packed or dispatched.

Once an order has been shipped, cancellation may not be possible. The Returns Policy or Refund Policy will then apply.

To request cancellation, the customer should provide:

Submission of a cancellation request does not guarantee cancellation. Mine Look will confirm whether the request has been accepted.

  1. INTERNATIONAL SHIPPING

Mine Look does not currently offer international shipping unless specifically displayed and accepted during checkout.

Customers should not place an international order through a forwarding address without first checking:

Mine Look is not responsible for customs issues arising from unauthorised forwarding arrangements.

  1. CUSTOMER RESPONSIBILITY AFTER DELIVERY

After successful delivery, the customer is responsible for:

Damage caused after delivery through improper storage, use, or handling may not qualify for return or replacement.

  1. DELIVERY CONFIRMATION

An order may be treated as delivered where:

Customers must never share a delivery OTP before the delivery agent is physically present with the package.

  1. FRAUD PREVENTION

Mine Look may hold, verify, restrict, or cancel an order where there is a reasonable suspicion of:

A genuine customer may be contacted to verify the order.

  1. FORCE MAJEURE

Mine Look will not be treated as being in breach of this Shipping Policy for any delay or failure caused by circumstances beyond its reasonable control, including:

  1. CHANGES TO THIS SHIPPING POLICY

Mine Look may update this Shipping Policy to reflect changes in:

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not remove rights already accrued under an accepted order.

  1. CONTACT FOR SHIPPING SUPPORT

For shipping, tracking, delivery, or courier-related support, contact:

Business Name: Mine Look

Legal Entity/Proprietor Name: Sunil Bagdi

Customer Support Email: support@minelook.com

Customer Support Phone: +91 87008 92747

Grievance Officer: Sunil Bagdi

Grievance Email: support@minelook.com

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

When contacting us, please provide:

  1. CONSUMER GRIEVANCE RIGHTS

Customers may first contact Mine Look’s customer-support team or Grievance Officer for resolution.

Mine Look will acknowledge and address grievances within the period required under applicable law.

Nothing in this Shipping Policy prevents a customer from approaching: