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CONTACT MINE LOOK

Last Updated: 1 August 2026

Thank you for visiting Mine Look.

For assistance regarding products, orders, payments, shipping, returns, refunds, customer accounts, privacy, or complaints, please contact us using the details provided below.

  1. CUSTOMER SUPPORT

Customer Support Email:
support@minelook.com

Customer Support Phone:
+91 87008 92747

WhatsApp:
+91 87008 92747

Customer Support Hours:
Monday to Saturday — 10:00 AM to 7:00 PM (IST)

Customers may send an email or WhatsApp message at any time. Messages received outside customer-support hours may be reviewed on the next working day.

Please allow us a reasonable period to review and respond to your enquiry.

  1. BUSINESS INFORMATION

Business/Brand Name:
Mine Look

Legal Entity/Proprietor Name:
Sunil Bagdi

Website:
https://minelook.com

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

  1. CUSTOMER SUPPORT CATEGORIES

You may contact Mine Look regarding:

  1. ORDER-RELATED ENQUIRIES

For faster assistance regarding an order, please provide:

Never share your UPI PIN, card PIN, OTP, CVV, banking password, email password, or customer-account password with anyone claiming to represent Mine Look.

  1. PAYMENT SUPPORT

Online payments may be processed through Razorpay or another authorised payment provider displayed during checkout.

For payment-related enquiries, please provide:

Please hide confidential banking and card information before sending a screenshot.

Mine Look does not require your UPI PIN, card PIN, CVV, OTP, or banking password to verify or process a payment or refund.

  1. DUPLICATE OR FAILED PAYMENTS

Where money has been debited more than once for the same order, or the payment has been debited but the order has not been confirmed:

After verification, any duplicate or excess payment actually received by Mine Look will be refunded according to the Refund Policy.

Some failed-payment reversals may be processed automatically by the bank or payment gateway.

  1. SHIPPING SUPPORT

Orders may be shipped through Shiprocket or another authorised courier or logistics partner.

For shipping or delivery assistance, please provide:

Tracking information may take several hours after dispatch to become active.

Customers should use tracking information only through the official courier, Shiprocket, or another authorised tracking service.

  1. DAMAGED OR TAMPERED PACKAGES

Where a package or product is visibly damaged, broken, leaking, opened, resealed, or materially tampered with:

A genuine claim will not be rejected solely because an unboxing video is unavailable where other reliable evidence establishes the issue.

  1. INCORRECT OR MISSING PRODUCTS

Where an incorrect product has been delivered or an item is missing:

After verification, Mine Look may provide a replacement, dispatch the missing product, or process an eligible refund.

  1. RETURNS, REPLACEMENTS, AND REFUNDS

Before requesting a return, replacement, or refund, please review our:

Customers must not send a product back without first receiving return instructions or approval from Mine Look.

To submit a request, provide:

Returns, replacements, and refunds are subject to the applicable policy and consumer law.

  1. ORDER CANCELLATION

A customer may request cancellation before an order has been packed or dispatched.

To request cancellation, provide:

Submitting a cancellation request does not guarantee that cancellation will be possible.

Once an order has been packed, dispatched, or handed over to a courier partner, cancellation may not be available. The Shipping, Returns, and Refund Policies may then apply.

  1. CUSTOMER ACCOUNT SUPPORT

For assistance regarding account registration, login, password reset, account information, or suspected unauthorised access, contact customer support.

Please provide:

Do not share your password or OTP with Mine Look staff.

Mine Look may take reasonable steps to verify the identity of the account holder before making account-related changes.

  1. PRIVACY REQUESTS

For requests concerning:

contact:

Privacy Email:
support@minelook.com

Privacy Phone:
+91 87008 92747

Mine Look may need to verify your identity before acting on a privacy or account-deletion request.

Privacy requests will be handled according to the Mine Look Privacy Policy and applicable law.

  1. GRIEVANCE REDRESSAL

For complaints regarding products, orders, payments, shipping, returns, refunds, privacy, or website services, contact:

Grievance Officer:
Sunil Bagdi

Designation:
Grievance Officer — Mine Look

Grievance Email:
support@minelook.com

Grievance Phone:
+91 87008 92747

Grievance Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

When submitting a grievance, please provide:

Mine Look will acknowledge and address grievances within the period required under applicable law.

  1. NATIONAL CONSUMER HELPLINE

Where a complaint is not resolved through Mine Look’s internal grievance process, a consumer may approach the National Consumer Helpline or another authority having lawful jurisdiction.

National Consumer Helpline:

Telephone:
1915 or 1800-11-4000

Availability:
8:00 AM to 8:00 PM, except national holidays

Nothing on this page limits any right or remedy available to a consumer under applicable law.

  1. IMPORTANT SECURITY NOTICE

Mine Look will never ask customers to share:

Only make payments through the official Mine Look website or an authorised payment page displayed during checkout.

Do not make payments to an unknown account, QR code, payment link, or mobile number claiming to represent Mine Look without verifying it through our official contact details.

  1. CONTACT DETAILS SUMMARY

Business Name:
Mine Look

Legal Entity/Proprietor Name:
Sunil Bagdi

Email:
support@minelook.com

Phone and WhatsApp:
+91 87008 92747

Website:
https://minelook.com

Business Address:

P-2/348, Block P, Sultanpuri,
North West Delhi, Delhi – 110086,
India

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